If you have been using Australia Post’s Digital iD app to verify your identity online, your account and all stored data will be deleted on April 30, 2026. Australia Post has announced it is shutting down the service entirely, ending a nine-year run as one of the country’s most prominent private digital identity providers.
The app launched in 2017 and became the second service accredited under Australia’s digital identity framework after the federal government’s own credential (then called myGovID, now myID). At its peak, Digital iD let you verify your identity using a selfie-based face scan, then use that verified credential to access banking services, confirm your age, and interact with other platforms without re-submitting physical documents each time.
Australia Post says the closure reflects a changed landscape. Mobile driver’s licenses are now available in New South Wales, Victoria, and Queensland. The federal myID service has expanded. The audience that once needed Digital iD now has government-issued digital credentials available directly on their phones.
If you stored a photo ID or a Digital Keypass record in the app, that data will be permanently deleted on April 30. There is nothing to export or transfer. Australia Post says it will send notifications to active users before the shutdown date.
The closure does not affect the underlying biometric technology, which Australia Post will continue using for identity verification within its own operations and certain government contracts. But the consumer-facing app is gone.
For Australians looking for alternatives, the options are now almost entirely government-issued. The federal myID service is the primary replacement for many of the use cases Digital iD covered. State-issued mobile driver’s licenses cover in-person and some online identity checks depending on the state. Statutory declarations can now be signed digitally using the government’s digital ID system as well.
Private sector providers remain excluded from the Australian Government Digital Identity System until December 2026 under the terms of the Digital ID Act. That restriction limited the commercial paths available to Digital iD and similar services. Three private companies have applied for accreditation when the system opens, but Digital iD will not be among them.
The practical message for current users: back up any records you need from the app and expect the service to go dark at the end of the month.
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By the Mobile ID World Editorial Team
Sources: Digital iD, InnovationAus
